It usually takes 1-3 working days to complete your order, although large orders may take a few extra days to process. If this is the case, I will send you a direct message with the estimated shipping time.
I ship most orders with first class mail because of its reasonable price and delivery time, which is relatively short. On request I can ship your order with courier. It has a guaranteed delivery time but is a few times more expensive. This is why I recommend it for large and wholesale orders.
Estimated delivery times are as follows:
- countries outside of Europe: 7-20 working days,
- countries in Europe: 4-7 working days,
- Poland: 1-2 working days.
Please, remember that these are only estimates and your delivery time may be slightly different, especially during the busy holiday period or when customs control occurs. If you are worried about your shipment, you can contact me at any time.
Every order I send has a tracking number. After dispatch, I include it in the order record. If you live in a country where shipment tracking is supported, you will be able to track your order with this number. Unfortunately, carriers in some countries do not offer tracking as a standard option or do not support tracking for shipments from Poland.
Many of my products have built-in color options, so you can choose colors from the color chart. If you do not see it on the product page, then the possibility of making the product in a different color depends on its composition. If the product consists only of colored wool, I can replace one color with another easily. Otherwise, e.g. if it is made of hand dyed wool or unique silk fabric, it may be impossible to obtain similar shades and patterns in a different color palette. Let me know which product you are interested in, and I will tell you what is possible in this specific case.
Yes, I accept some custom orders, since I really love to explore the tastes of my customers and turn their dreams into reality. Please, let me know your ideas and I will see what I can do for you.
However, you need to know a few things before you decide to place a custom order in my shop. Firstly, as these orders require a lot of commitment and creativity, they are paid upfront. Secondly, because I need to use my materials and spend some time to complete them, they also cannot be refunded. This also means you cannot return the item made specifically for you.
As you can see, although I do my best to satisfy you and fulfill this kind of order properly, in such case all the risk is on your side. If you accept it and would like me to make something just for you, contact me and we will work with the ideas you have.
I enclose an invoice with every international shipment. You will find it attached to the wrapping paper. If your billing address differs from the delivery address, please add it when placing your order.
Thanks to the honest invoicing both of us, you and me, act in accordance with the law. Thus, we have no reason to worry. Also, delivery is faster when customs can easily check what is in the package.
Some of you ask me not to enclose the invoice, because you buy my items as gifts for your family or friends. Unfortunately, I can not fulfill this request. What you can do in this case is to order my products to your address and then ship them to the recipient. You can also purchase my Gift Certificate instead of products and ask me to ship it to the recipient’s address. The value of this voucher is specified but it comes without any invoice.
Please, read product description carefully and take a good look at the pictures before ordering. If you need more information about the product, you can contact me at any time.
I accept returns if sent back within 14 days of receipt. Returned product may not be used or damaged. You are allowed to try it on but you can not wear or use it. If you cause any loss in its value, I may make a deduction from the refund. If all is fine, I refund the amount of the item returned and the original delivery charge. I do not cover return shipping costs.
There are many ways in which you can save money and have a brilliant time in my shop:
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Due to its antistatic properties wool does not absorb dirt and dust easily. Therefore it does not have to be cleaned as often as other materials. Many of my products can be dry cleaned or hand washed but some items may need gentler cleaning, e.g. using a damp sponge, vacuum cleaner or compressed air. Please, visit specific product page for detailed instructions. I also enclose these tips with my products upon shipping. This way you can take a quick peek at them anytime.
I use only superfine merino wool with fibers diameter of 18 microns. This wool is soft and delicate and its touch is completely unlike the touch of grandma’s sweater. Of course, these are my own impressions and your personal feeling may depend on the sensitivity of your skin.
I usually specify composition of my products and most of them consist only of natural materials. To make sure that the use of a specific product is safe for you, please read its description carefully. If you can not determine whether you are allergic to one of my products, you can contact me for more details or purchase something really small of similar composition and try it out. Generally speaking, products made of merino wool have antiallergic properties. It is because of the lanolin which is a natural dust cap and barrier against bacteria and mites.