However, you need to know a few things before you decide to place a custom order in my shop. Firstly, as these orders require a lot of commitment and creativity, they are paid upfront. Secondly, because I need to use my materials and spend some time to complete them, they also cannot be refunded. This also means you cannot return the item made specifically for you.
As you can see, although I do my best to fulfill custom orders properly and satisfy you, all the risk is on your side. If you accept it and would like me to make something just for you, contact me and we will work with the ideas you have.
I enclose an invoice with every international shipment. You will find it attached to the wrapping paper. If your billing address differs from the delivery address, please add it when placing your order.
Thanks to the honest invoicing both of us, you and me, act in accordance with the law. Thus, we have no reason to worry. Also, delivery is faster when customs can easily check what is in the package.
Some of you ask me not to enclose the invoice, because you buy my items as gifts for your family or friends. Unfortunately, I can not fulfill this request. What you can do in this case is to order my products to your address and then ship them to the recipient. You can also purchase my Gift Certificate instead of products and ask me to ship it to the recipient’s address. The value of this voucher is specified but it comes without any invoice.