Frequently Asked Questions

Many of my products have a built-in color selection, so you can choose colors from my color charts and select them on a drop-down list. If you do not see such an option on the product page, then the ability to change its colors depends on what the product is made of. If it consists of colored wool, I can replace one color with another easily. Otherwise, e.g. if it is made of hand dyed wool or unique silk fabric, it may be impossible to obtain the colors you want. Let me know which product you are interested in, and I will tell you what is possible in this specific case.

Yes, I accept some custom orders, since I really love to explore the tastes of my customers and turn their dreams into reality. Please, let me know your ideas and I will see what I can do for you.

However, you need to know a few things before you decide to place a custom order in my shop. Firstly, as these orders require a lot of commitment and creativity, they are paid upfront. Secondly, because I need to use my materials and spend some time to complete them, they also cannot be refunded. This also means you cannot return the item made specifically for you.

As you can see, although I do my best to fulfill custom orders properly and satisfy you, all the risk is on your side. If you accept it and would like me to make something just for you, contact me and we will work with the ideas you have.

I enclose an invoice with every international shipment. You will find it attached to the wrapping paper. If your billing address differs from the delivery address, please add it when placing your order.

Thanks to the honest invoicing both of us, you and me, act in accordance with the law. Thus, we have no reason to worry. Also, delivery is faster when customs can easily check what is in the package.

Some of you ask me not to enclose the invoice, because you buy my items as gifts for your family or friends. Unfortunately, I can not fulfill this request. What you can do in this case is to order my products to your address and then ship them to the recipient. You can also purchase my Gift Certificate instead of products and ask me to ship it to the recipient’s address. The value of this voucher is specified but it comes without any invoice.

I accept returns if sent back within 14 days of receipt. However, product may not be used or damaged. You will find more details and the cancellation form in my shop policies.

We ship most of our products with first class mail. We chose it because of its reasonable price and a relatively short delivery time. On a special request we can ship your order with a courier service. It gives you a guaranteed delivery time but is a few times more expensive (recommended for wholesale orders).

Most orders are dispatched on the day of purchase or the following day. The above applies only to products that are in stock. If you are buying a product that is made to order, you need to add a few days to let us make it for you. For example, if the production time specified in the product description is 4 days, it will take us about 5-6 working days to make it, let it dry, pack it and dispatch.

It is about 2 working days for domestic and 7-10 working days for international shipments. Delivery may take longer depending on the time of the year and customs checks – please read our shop policies for further details.

After processing and dispatching your order we will send you a shipping confirmation with an international tracking number. If you live in a country, where the shipment tracking is supported, you will be able to track your order with this number. Please, assume that carriers in some countries do not offer tracking as a standard option.

There are many ways you can save money and have a brilliant time with us:The best way to keep up to date with our specials is to subscribe for my newsletter at the bottom of this page.

Do not worry – you can be sure we chose something for you! Hopefully you will enjoy it too. But if you loved one of our bonuses in the meantime, you can always reserve it and take with another order.

Of course, you can use a coupon code you got e.g. on Etsy. Just type it at checkout – it should work fine.

We cooperate with shop owners around the world. If you want to resell our products, please contact us via our contact form or send your inquiry to studio@blancraft.com. We will reply as soon as possible.