Shop Policies

Payment

As for now, I accept all forms of payment by PayPal in USD. PayPal account is not required to complete the payment.

Shipping and delivery time

I ship worldwide except Australia. If you are from Australia and would like to purchase something from me, please, place your order in my Etsy shop.

It usually takes 1-3 working days to complete your order, although large orders may take a few extra days to process. After dispatch you will receive an email with tracking number. All shipping is carried out through first class mail. Estimated delivery times are as follows:

Please, remember that these are only estimates and your delivery time may be slightly different, especially during the busy holiday period or when customs control occurs. If you are worried about your shipment, you can contact me at any time.

Customs and invoice

To speed up customs clearance and meet legal requirements, I enclose an invoice with all orders shipped outside Poland. There is no export duty in Poland on felted items, but you should be aware of import duties which may be charged to your purchase upon entry to your country. If you buy from abroad from time to time, you probably already know if there are any.

Packing

I pack orders very firmly to avoid any damage during transportation. At the same time, I take care of all these little things that make you smile when opening your shipment. I can also gift wrap your order or write a note on your behalf upon request.

Returns and refunds

Please, read product description carefully and take a good look at the pictures before ordering. If you need more information about the product, you can contact me at any time.

I accept returns if sent back within 14 days of receipt. Returned products may not be used or damaged. When the return arrives back to me, I ensure it meets these requirements. Then I refund the amount of the items returned and the original delivery charge. I do not cover return shipping costs. Also, in case of any loss in value of the products I may make a deduction from the refund.

To make a return, follow these steps:

BlanCraft Blanka Bakowicz
os. 700-lecia 18/15
32-650 Kęty, POLAND

I advise you to keep a copy of the tracking number and receipt of postage in the instance that your parcel goes missing or lost.

Review

Please, leave your feedback on the product page. This way you will let me and other customers know, if you like the products you bought. If you feel that something was wrong with the sales process or with the product itself, please email me before leaving neutral or negative comment. Your complete satisfaction with your purchase is my priority.