Shop Policies

Payment

I accept many forms of payment including: credit and debit cards, PayPal, SEPA transfers and some payment gateways popular in Europe. Currencies I accept are – depending on the method you choose – EUR, USD and PLN.

Shipping and delivery time

I ship worldwide except Albania, Angola, Bahrain, Bangladesh and Belarus. If you are from UK, please, place your order via my Etsy shop.

It usually takes 1-3 working days to complete your order, although large orders may take a few extra days to process. After dispatch you will receive an email with tracking number. All shipping is carried out through first class mail. Estimated delivery times are as follows:

– countries outside of Europe: 7-20 working days,

– countries in Europe: 4-7 working days,

– Poland: 1-2 working days.

Please, remember that these are only estimates and your delivery time may be slightly different, especially during the busy holiday period or when customs control occurs. If you are worried about your shipment, you can contact me at any time.

Customs and invoice

To speed up customs clearance and meet legal requirements, I enclose an invoice with every order shipped outside Poland. There is no export duty in Poland on felted items, but you should be aware of import duties which may be charged to your purchase upon entry to your country. If you buy from abroad from time to time, you probably already know if there are any.

Packing

I pack orders very firmly to avoid any damage during transportation. At the same time, I take care of all these little things that make you smile when opening your shipment. I can also gift wrap your order or write a note on your behalf upon request.

Returns and refunds

Please, read product description carefully and take a good look at the pictures before ordering. If you need more information about the product, you can contact me at any time.

I accept returns if sent back within 14 days of receipt. Returned product may not be used or damaged. You are allowed to try it on but you can not wear or use it. If you cause any loss in its value, I may make a deduction from the refund. When the return arrives back to me, I ensure it meets these requirements. If all is fine, I refund the amount of the item returned and the original delivery charge. I do not cover return shipping costs.

To make a return, follow these steps:

– Download, print and fill out the form attached below.

– Scan the form and send it to my email.

– Send items being returned to my address:

BlanCraft Blanka Bakowicz
ul. Spasowskiego 6c/12
75-451 Koszalin, POLAND

I advise you to keep a copy of the tracking number and receipt of postage in the instance that your parcel goes missing or lost.

Review

Please, leave your feedback on the product page. This way you will let me and other customers know, if you like my shop and service. If you feel that something was wrong with the sales process or with the product itself, please email me before leaving neutral or negative comment. Your complete satisfaction with your purchase is my priority.